An enhanced voice based chat service that helps mobile operators create a community through which their users can connect with other users sharing similar interests. A DTMF interface with the ability to engage in live voice chat provides a seamless and real time user experience.
Features
Enable users with mutual interests to dial-in, create their profile
Users can chat safely – their mobile numbers are never revealed
Users can instantly listen to matching profiles and connect with them
Offers a clean environment where users can feel secure and in-control
Option to call and/or sms the members directly
Users also have an option to stop receiving calls/ notifications
Carrier Benefits
Launch and market a live-voice chat service to its users
Build a community triggered via voice chat with sustained usage
Drive significant increase in voice revenues
Increase loyalty and help reduce churn
The voice platform works as a base for launching future services in the roadmap to trigger new revenue streams
Technology
ACL’s voice platform is a scalable, telecom-grade platform based on industry standard frameworks that can handle hundreds of concurrent calls on a single server. It also enables straightforward configuration of call menus, easy integration with mobile networks and local hosting for maximum availability. The application is built on an open source voice development framework which enables easy integration with IVR platform.
Community Management
A comprehensive community management system facilitates moderation of all user profiles across regions. Member conduct policies are strictly enforced by the team to ensure a clean and safe community experience.
